1. Try again?
Please remove the phone and put it back in the charging area.
2. Is the phone placed incorrectly?
For most mobile phones with wireless charging, the charging coil is usually located in the middle of the back of the phone. So, point the center of the phone to the center of the desktop sticker.
3. Is the table surface too thin or too thick?
This wireless charger (QB01) is designed for surfaces from 15mm to 30mm thick.
4. Are there metal objects around the phone?
When a metal object (such as a key, ID card, bank card, bus card, etc.) appears in the charging area, the wireless charger (QB01) will automatically stop charging. Please remove the metal foreign object first, wait a few seconds, the phone will automatically reconnect.
5. Does the table contain metal materials? (please check before installing)
Some tables need metal reinforcement when they are manufactured, but it is difficult to see any metal materials from the outside. You can use a magnet to check if the installation surface contains metal.